Monday, 9 June 2008

A rummage in the Ex Files

The UK is awash with memoirs from political has-beens: the ex prime minister’s whining wife; his giggling ex fundraiser-in-chief; and Bigfoot, his ex deputy. The only people who will read these are people who are either listed in the index or paid to (ie journalists and lawyers).

Each author has obeyed the first golden rule of memoir writing, which is to cash in while:

· people you are likely to savage (ie Gordon Brown) are still in the news

· publishers (and the public) can remember who you are

· newspapers are still interested in paying for serialisation rights

Large sums of money can be involved, so, if you fancy writing some memoirs yourself, why not use my handy template to save you time? For example, your chapters need to divide up along these lines:

· Early life – how you were so totally disadvantaged it’s surprising you survived at all, growing up in a slum with dysfunctional parents (or in a nice suburban house with a loving and supportive family – your ghost-writer will turn this into a nightmare for you)

· My struggle (it’s best not to use the German for this) – how you overcame everything, and dedicated yourself to the cause of saving humanity

· It wasn’t me, guv – blame lots of other people, but don’t bother naming them, for all the mistakes you made so publicly

· I told them at the time they were wrong – it doesn’t matter if this is untrue, you just have to get it on paper before your victims write their memoirs

· How the media lied about me – get your serialisation rights sorted, then lay into everyone else

· My secret illness – it doesn’t have to be bulimia; pseudo-psychological claptrap works well, but ensure your illness has symptoms which explain your crass behaviour. A famous British jockey, at his trial, relied on an illness whose only symptom was an inability to pay income tax

· My Rock – it doesn’t have to be your butler; it can be the wife who stood by you despite your serial adultery, or perhaps some religion or other you rightly kept quiet about at the time

· Why I hated the people I worked with – you need this for the media interest, but remember that their lawyers will be watching

· Why I couldn’t be honest with you at the time – copy something from Scott McClellan’s What Happened.

Whether you’re an ex politician or an ex CEO currently languishing in jail for fraud, this lot should see you through your book deal. But remember that when the Monster Raving Loony Party finally forms a government your book will take on a new life in the criminal justice system as people are sentenced to read it. To keep your street cred intact you'll want to come somewhere between community service and public flogging.

Tuesday, 27 May 2008

Come on baby, tick my box

If you live in the UK, and even if you are an opium addict, you’ll have worked out that reality doesn’t matter any more. What matters is “information”. Politicians are happy with this because, while they’re not very good at reality, they’re demons with “information”.

In days of yore, our leaders oppressed us rather more honestly, with swords, spears, stocks, thumbscrews, dungeons, gallows, tithes, Latin and Hell – but that was when we worked for them. Since the Provisions of Oxford in 1258, however, they’ve been increasingly working for us. But that’s just the information; the reality is different.

Politicians, civil servants and policy wonks now inhabit a meta-world, intent on managing not reality itself, but the information about it. A recent example concerns pre-school “education”, which in our country involves children from the age of 24 months (that’s right) to five years.

You, opium addict or not, might think that this would be all about preparing our children for life in the real world – developing an enquiring mind, a sense of proportion, a capacity for fun and basic manners, for instance – but you would be wrong.

The latest wheeze, a national and compulsory curriculum called the Early Years Foundation Stage, in fact sets 500 milestones involving 69 separate “skills” and compels the adults in charge to gather information about the process.

While some of the skills they’re after are beyond belief, that’s hardly surprising, coming from these wraiths of the meta-world, but it’s not the issue here.

The issue is that once again it’s about information, not reality. The nation’s tiny tots are to be condemned to ceaseless monitoring by people with stopwatches and clipboards, endlessly ticking boxes. When all the boxes are ticked, our children are ready for life, no matter what they’re like.

Set aside for a moment the infinite arrogance of our wraith-wonks who must seriously believe that they, and only they, can define a human being, and that they can do it with information like this. Consider the information itself – what’s it for?

It’s for them, and has no use in the real world. They will collate it, read it, check it, analyse it, write it up, summarise it, abstract from it, comment on it, tweak it, spin it, convert it into pie-charts, burn it onto CD and leave it in a pub, put it on PowerPoint, brief ministers on it, write papers about it, email it by mistake to the Burmese government, upload it to YouTube, and leak it to the Daily Mail.

Companies and their PR advisers have traditionally looked with envy on the power of politicians, but they know they’re different – by and large they gather their information from the real world (what we actually buy, what we hate about things) and exploit it ruthlessly. They know that if we stop adding their product to our cart they’re dead.

Politicians and their hench-people should think about carts more. Specifically about those we know as tumbrels.

Friday, 16 May 2008

Who's your father, referee?

Internal communication is all the rage and some, although not enough, very smart people work in the field. They struggle to get people singing from the same hymn sheet and embedding silly corporate mission statements in their work. Done well, however, this is powerful voodoo.

Football (ie soccer) clubs should take heed. Unlike in normal business, where you don’t expect 75,000 fans cheering you on as you wrestle with next year’s budget, football clubs like to play before big crowds of their own supporters. Why? Because they figure their fans give them uplift. Home advantage is not to do with the slope or viscosity of the pitch, the light, or the idiosyncratic wind - it’s about the crowd.

The crowd sings its particular anthems (there’s not a huge repertoire and many are shared among all fans), they boo the opposition and the officials and they cheer their own team – unless they’re playing badly in which case they’ll boo them as well. Booing is what crowds do best. Racial insults are outlawed, but otherwise, football crowds are rightly praised for their irreverent sense of humour.

This is all very well, but a smart team would understand that this could be taken further.

Imagine, as you lead your visiting team onto the field where the home crowd have been roped in to my scheme, that you are greeted by a crowd chanting the name of each of your players followed by a searing indictment of their ability and probity.

Each player’s weak points will have been researched, chants passed around on the club intranet, and rehearsed during the hour before the match.

How good is a visiting player going to feel if, every time he gets the ball, 50,000 people in unison refer to his recent adultery, warts, operation to enlarge his penis, unwise property investments, and so on?

Your own team’s goals are celebrated with a rendition of the Hallelujah Chorus, while an opposition score gets the kind of low hissing which so disoriented Eve in the Garden of Eden.

A decent crowd, with a few weeks’ practice ought to be able to add two goals to their side every match until the opposition fans catch on. As the project slips into gear it will be interesting to find out, among other things, if all crowds currently sing in the same key. If they do, then why? And if they don’t, then, well, why?

When Manchester United and Chelsea learn of this development, there will be excellent business for the internal communication arm of Campaignteam but bad news for sanity. So it’s a definite go-er.

Thursday, 24 April 2008

Nine tips for people writing "ten tips" articles

Apart from having people set fire to your house or force you to watch talent shows on TV, nothing is more irritating than articles offering you tips about how to do things.

These grim pieces, of which there are millions, masquerade as a service but are entirely focused on the superior knowledge of the writer. They are part of the stock in trade of the media relations business at its low-rent end, and too often appear in free magazines. They should normally be torn from the publication, shredded and offered to your hamsters or rare-breed ducks as part of their en suite bathroom paraphernalia.

However, if you insist on proceeding with your tips, here are mine:

1. Work out if you’ve actually got ten tips. Ten is the most popular number by far – presumably thanks to God, whose commandments managed to convey an entire way of life. My research shows that the lowest number of tips people are prepared to offer is two (for Creating Academic Documents). While you can get 27 tips for Wrapping, Storing, and Thawing All the Foods you Freeze, the real inflation is in the corporate world of course – witness 44 Tips for Using Bullets and Numbering, no fewer than 46 Tips for Flip-chart Users and, ludicrously, 57 Tips for Delivering Dynamic Presentations. I gave up at this point and had some whisky. My second tip is therefore:

2. Have some whisky

3. If you feel you haven’t really got as many tips as you think your audience would like, then simply say the same thing in different words a few times – like most people, once they get above half a dozen

4. Treat your audience as if they had been born yesterday

5. Adopt a patronising tone (this is essentially the same as point four, but – you see what I pulled off there? – an extra tip with no work at all)

6. Accept that no-one will learn anything from your tips and that they will see them for what they are – an excuse to get your name into print

7. Don’t give any really useful tips – your readers aren’t expecting them and won’t be able to distinguish them from the ballast

8. Be sanctimonious at all times, particularly about research. Don’t bother doing any research yourself

9. Include your contact details and a photo of you looking sober.

Giving tips is an easy, rigour-lite approach to communication – you can abandon structure and argument in favour of a list, so, when you run out of things to say, just count them up and put the number in the title. Like I did.

Friday, 11 April 2008

Older, Wiser and Crazier

When I was a child, old people seemed like aliens. With their white hair, colossal bosoms and war wounds they would have a lavatory in the backyard and a tin bath in front of the coal fire.

They made their own clothes, skinned rabbits, grew vegetables, saved up pieces of string and ate all food put before them.

They seemed to have had a hard time of things (the war wounds were a give-away) but they didn’t whine about it and indeed seemed pleased that life was simpler for us. The general consensus was that, while they were a bit out of touch with the new technology (eg telephones) and evolving social mores of the later 20th century, they had survived a different, more brutal, world and therefore knew a thing or two.

However, while the onset of British Lite Culture (prop. T Blair) has made it impossible to criticise children any more, it’s de rigeur, for politicians at least, to patronise older people, and their PR advisers egg them on.

For example, our Foreign Office, which must have sorted everything else in the world out while I wasn’t looking, has spent our money surveying what people over the age of 55 get up on their holidays. Now the results are in, they’re not happy:

  • More than half eat and drink more while on holiday than at home (surely the point of most holidays)
  • Sometimes this makes them drown or get thrown in jail (hey ho)
  • 20% have the effrontery to engage in activities they wouldn’t consider at home. Bungee jumping is cited, but one of the main ones is probably voluntary euthanasia, which is illegal here but available in more enlightened places like Switzerland. The rules about assisted dying are made, of course, by people who aren’t old yet and thus have no idea what they’re talking about. Funnily enough old people seem to have a firm grasp of the issues.

The ridiculous Foreign Office Minister Meg Munn (age 48 and a Methodist, a sect not known for its bungee jumping) says that the Foreign Office is “all for over-55s having fun on holiday”. This is generous of them, although whether we enjoy our holidays or not is none of her department’s damn business.

She has much more to say, of course, but she will not be keeping a scrapbook of the media coverage, and she has hopefully fired her PR people (as if).

The reason for this goofy media play was that the Foreign Office gets irritated when their people on the ground have to spring old people from distant jails, but that’s part of what we pay them for.

In any sane society the PR wonks, before coming up with their fatuous communication strategies, would first have wondered why so many older people would have as their role model a truly great man who died not so long ago aged only 67 – Hunter S Thompson. I’ll tell you why when you’re older.